Free standard shipping is available on all UK orders over £250.
| Shipping |
Free |
Standard |
Express |
| United Kingdom |
Orders £250+ |
N/A
|
£25
|
| International |
N/A |
$25 |
N/A |
Orders placed before 12pm will be dispatched on the same day.
| Delivery |
Standard |
Express |
| United Kingdom |
2-6 business days |
1-3 business days |
| International |
10-14 business days |
N/A |
We offer a 14-day money-back guarantee. We cannot offer exchanges or refunds on any earrings (for hygienic reasons) or engraved pieces. Please select carefully and feel free to contact us at support@najo.com.au should you have any questions prior to purchasing a non-returnable item.
Please note that NAJO is an Australian business and our Customer Service team is based in Australia. As a result, there may be a delay in response times due to time zone differences, and we’re not always online outside of Australian business hours. We’ll respond as soon as possible.
To return an item, simply visit our returns portal online at https://returnsportal.shop/najo and login with your email and order number.
Visit our FAQ page for further information.