For UK orders under £100, they will incur a £3.95 flat rate for standard shipping.

Express Post is available to purchase for £5.95.

Orders £100 and over will be sent with FREE Standard Shipping.

All deliveries are sent via Royal Mail using their e-parcel service. All orders can be tracked online, using the link sent to you after completing your purchase.

We aim to dispatch all UK orders within 2 business days of you placing your order.

If you select Express Shipping, your order will be prioritised for faster delivery. Please note that delivery timeframes are estimated and may vary depending on your location and Royal Mail service conditions.

All deliveries are sent via Royal Mail. Once your order has been dispatched, you will receive an email with tracking details so you can follow your parcel online.

For the latest delivery updates and service information, please refer to Royal Mail’s service updates page.

Yes! After placing your order, you’ll receive an order confirmation email. Once your order has been dispatched, we’ll send a shipping confirmation email with your tracking details.

UK orders can be tracked online via Royal Mail using the tracking link provided in your dispatch email.

We cannot accept any returns of earrings for hygienic reasons and any items which have been engraved.

We will be happy to exchange your item for an alternative size, provided we have stock available.

Exchanges must be within 14 days of placing your order and returned in new, unused condition to the address outlined on your invoice. 

You will be required to cover shipping back to us, but we will send the new size out to you free of charge. The cost of the return label will be deducted from your return amount.

If we do not have your requested size in stock and cannot fulfil this order, we will refund your original purchase to you (terms and conditions apply).

To start your exchange, head to our returns portal here: NAJO Returns Portal

Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received, through our Contact Us form.

If for any reason you are not completely satisfied with your purchase we will give you a 14 day refund from the time you receive the goods. This excludes any earrings for hygienic reasons and any item which has been engraved. Please refer to our Terms & Conditions page for further information.

To start your return, head to our returns portal here: NAJO Returns Portal

For purchases made at one of our many stockists you will need to take the item back to the store where you bought it from with proof of purchase. At Najo we stand by the quality of our jewellery, however, each individual retailer has their own returns policy.

Please contact the Najo Customer Service Team on (02) 9415 6663 or email us at support@najo.com.au as soon as possible with your order number and delivery details and we will do our best to have it redirected.

Please note that NAJO is an Australian business and our Customer Service team is based in Australia. As a result, there may be a delay in response times due to time zone differences, and we’re not always online outside of Australian business hours. We’ll respond as soon as possible.

Please contact the NAJO Customer Service Team as soon as possible to request an order cancellation. You can email us at support@najo.com.au with the subject line “Order Cancellation”, and include your full details and order number so we can assist.

Please note that NAJO is an Australian business and our Customer Service team is based in Australia. As a result, there may be a delay in response times due to time zone differences, and we’re not always online outside of Australian business hours. We’ll respond as soon as possible.

Phone support is also available via our Australian number: (02) 9415 6663 (international call charges may apply).

We offer a 12 month warranty on all of our jewellery. Our quality control team work hard to ensure all of our jewellery is free from any defects, however, on the rare occasions something does go wrong please contact us on (02) 9415 6663 or email us at support@najo.com.au.

Please note that NAJO is an Australian business and our Customer Service team is based in Australia. As a result, there may be a delay in response times due to time zone differences, and we’re not always online outside of Australian business hours. We’ll respond as soon as possible.