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Unfortunately, we are unable to supply single earring replacements.

We can only accept orders via our online store, and we cannot accept orders or payment over the phone. If you are having difficulties using our online store please contact our customer service here and we will happily assist you.

Please contact the Najo Customer Service Team on (02) 9415 6663 as soon as possible. You can also email us at support@najo.com.au, with a subject line "Order Cancellation", and email us all of your details, including the order number for us to cancel your order.

Please note that NAJO is an Australian business and our Customer Service team is based in Australia. As a result, there may be a delay in response times due to time zone differences, and we’re not always online outside of Australian business hours. We’ll respond as soon as possible.

Please contact the Najo Customer Service Team on (02) 9415 6663 or email us at support@najo.com.au as soon as possible with your order number and delivery details and we will do our best to have it redirected.

Please note that NAJO is an Australian business and our Customer Service team is based in Australia. As a result, there may be a delay in response times due to time zone differences, and we’re not always online outside of Australian business hours. We’ll respond as soon as possible.

Yes! After placing your order, you’ll receive an order confirmation email. Once your order has been dispatched, we’ll send a shipping confirmation email with your tracking details.

UK orders can be tracked online via Royal Mail using the tracking link provided in your dispatch email.

For UK orders under £100, a £3.95 flat rate applies for Standard Shipping. Express Shipping is available for £5.95.

Orders £100 and over receive FREE Standard Shipping.

All UK deliveries are sent via Royal Mail and include tracking. You’ll receive a tracking link by email once your order has been dispatched, so you can follow your delivery online.

We aim to dispatch all UK orders within 2 business days of you placing your order.

If you select Express Shipping, your order will be prioritised for faster delivery. Please note that delivery timeframes are estimated and may vary depending on your location and Royal Mail service conditions.

All deliveries are sent via Royal Mail. Once your order has been dispatched, you will receive an email with tracking details so you can follow your parcel online.

For the latest delivery updates and service information, please refer to Royal Mail’s service updates page.

We cannot accept any returns of earrings for hygienic reasons and any items which have been engraved.

If for any reason you are not completely satisfied with your purchase we will give you a 14 day refund from the time you receive the goods. This excludes any earrings for hygienic reasons and any item which has been engraved. Please refer to our Terms & Condition page for further information.

We will be happy to exchange all rings for an alternative size, provided we have stock available and that there is no price difference. All bracelets and necklaces must be refunded and repurchased for an alternative size. Exchanges must be within 14 days of placing your order and returned in new condition to the address outlined on your invoice. You will be required to cover shipping back to us, but we will send the new size out to you free of charge. If we do not have your requested size in stock and cannot fill this order, we will refund your original purchase to you (terms and conditions apply).

Unfortunately we are not responsible for lost items and cannot replace them free of charge. If you believe your jewellery is faulty, please let us know once received, through our Contact Us.

For purchases made at one of our many stockists you will need to take the item back to the store where you bought it from with proof of purchase. At Najo we stand by the quality of our jewellery, however, each individual retailer has their own returns policy.

We offer a 12 month warranty on all of our jewellery. Our quality control team work hard to ensure all of our jewellery is free from any defects, however, on the rare occasions something does go wrong please contact us on (02) 9415 6663 or email us at support@najo.com.au.

Please note that NAJO is an Australian business and our Customer Service team is based in Australia. As a result, there may be a delay in response times due to time zone differences, and we’re not always online outside of Australian business hours. We’ll respond as soon as possible.

We do not use any materials that contain nickel.

Our jewellery is made from 925 sterling silver. We do from time to time mix some gold, brass, copper and other metals with the sterling silver. All technical specifications for each piece will be listed on each product page for easy reference.

Most rings are available in sizes Large, Medium, Small and occasionally Extra Small and Extra Large. These sizes correspond approximately with the British Sizings of T1/2, R1/2, P1/2, N1/2 and L1/2 and the American Sizings of 10, 9, 8, 7 and 6, respectively. You may purchase a ring sizer from the Najo store to confirm your size.

Please refer to the table on the Size Guide page for ring size comparisons.

It is not possible to resize gold plated, hollow or stone-set rings. 

Sterling silver is typically 92.5% pure silver and 7.5% other metals, usually copper. The reaction that causes skin discolouration is mostly due to oxidation and chemical interactions:

• Oxidation of Silver: Silver reacts with sulfur compounds in the air (or in your sweat), forming silver sulfide, which is black. This tarnish can rub off onto your skin.
• Reaction with Sweat: If your sweat contains more acidic compounds (like from certain diets, medications, or hormonal changes) a lower PH, it can accelerate tarnishing and cause the silver to leave marks.
• Copper Content: The copper in sterling silver can also react with moisture and acids, contributing to greenish or dark stains.
• Cosmetics & Lotions: Ingredients in makeup, lotions, or perfumes can interact with the metal and cause discolouration.
• Environmental Factors: High humidity, pollution, or even proximity to rubber or latex can speed up tarnishing.

How to Prevent It

• Keep Jewellery Clean: Regularly polish your silver with a soft cloth or silver cleaner.
• Avoid Moisture: Take off jewellery before swimming, showering, or exercising.
• Store Properly: Keep silver in airtight bags with anti-tarnish strips when not in use.

We accept Visa, Mastercard, Pay Pal, Afterpay, and American Express.

When checking out there will be a box for you to enter any promotional codes you may have. Any discounts or special offers will be applied at the time of checking out.

Najo Pty Ltd uses Shopify Payments for its online credit card transactions. Shopify Payments process online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Shopify Payments are secured payments. For more information please refer to our terms and conditions.